Your support, your way
Helpdesk 0800 5202255
Our Infrastructure Technology Support Management (ITSM) service ensures your business can be completely focused on your strategy. Whilst being safe in the knowledge that your IT resources will scale as your requirements change.
Our Managed Services are designed to suit your specific requirements, we can provide a full turnkey approach or support your existing team with additional skills.
We support businesses of all sizes, from initial setups and operational management through to strategic IT management.
Our Managed Services are designed to suit your specific requirements, we can provide a full turnkey approach or support your existing team with additional skills.
We support businesses of all sizes, from initial setups and operational management through to strategic IT management.
FAQ
What is a managed service?
A managed service is when a third party partner such as Aspurian supports the management of your IT landscape.
The service is proactive working with you to ensure your technology and business requirements are delivered efficiently. Services are delivered by agreement which allows you to understand costs in advance and operate with a specific budget and billing cycle.
The service is proactive working with you to ensure your technology and business requirements are delivered efficiently. Services are delivered by agreement which allows you to understand costs in advance and operate with a specific budget and billing cycle.
What is the process?
One of our team will discuss your specific requirements and will conduct a summary audit of your existing infrastructure. Once complete a tailored service management proposal will be presented. This will detail the key aspects of the service and include any elements covered in the initial discussions or highlighted during the audit. Once the proposal is accepted a transition plan will be agreed and all lines of communication clearly documented. Service delivery will then begin.
Can you work with our existing team?
We work in partnership with all our clients and often alongside existing IT staff resources. This could be to provide specialist high level skills or assist in the delivery of complex infrastructure projects.
Does the service have any limitations?
The service does not have any limitations but we do work to a fairness schedule ensuring that parties accept joint responsibility for investment in IT resources.
How is the service charged?
Our service is charged based on both the number of service users and the overall infrastructure placed under support.
Interested...
See how Aspurian could help support your business.
